Frequently asked questions


We are market leaders in the use of digital technology to deliver affordable and effective legal services. Contactslaw, our in-house comprehensive legal practice management software, now integrating with our websites, has enabled us to offer a range of popular legal services for prices previously unheard-of. These include Flat Rate Settlements, Perth Probate Centre, Perth Wills Centre and a range of other fixed price services.

Debtors may pay by cash or cheque deposit at any ANZ Bank branch, electronic funds transfer or using PAYID.  We offer debtors a payment portal on our website.

For statistical purposes we prefer that all payments are made through our office. If you happen to receive a direct payment or compromise the debt, please let us know so we can update our records.

For larger debts (those exceeding $1,000) and with your approval, we offer debtors the option to enter into an agreement with you to pay by instalments. Our standard agreement requires the debtor to pay:

  • the debt by fortnightly instalments for at least the minimum amount that you authorise;
  • an upfront fee not exceeding $200* to us to cover our documentation and administration costs;
  • interest at the rate of 6% pa on the reducing balance of the debt; and
  • the outstanding balance immediately in the event of default.

We monitor compliance and forward the payments to you.
*All prices are quoted exclusive of GST

The options include:

  • writing off the debt (if the amount is small or the debtor is impecunious);
  • suing the debtor and obtaining a Court judgment
  • bankruptcy proceedings – available if the debtor is an individual and you have obtained a Court judgment; or
  • issuing a statutory demand (if the debtor is a corporation and the debt exceeds $2,000);
  • winding up proceedings – available if the debtor is a corporation and has failed to have a statutory demand set aside).

Get PAID is designed to be as simple and easy to use as possible. We usually collect all the information we require to take the matter further when you order a Get Paid Legal Demand.

If we require further information, we may contact you or seek your authority to make other enquiries to obtain additional information. Useful information includes:

  • A copy of any terms and conditions of trade that the debtor accepted before you supplied goods and/or services
  • If you have standard terms and conditions of trade, whether they apply to all of your supplies to customers
  • The correct legal name of the debtor (including Australian company and/or business numbers);
  • If the debtor is a company, is it still actively trading?
  • Details of any real estate owned by the debtor.
  • If the debtor is a company, its current registered office.
  • If the debtor is a trust, the name of the trustee.
  • If the debtor is a business name (other than a company), the names and addresses of the owners of the business name;
  • If the debtor is an individual, his/her residential and work addresses.
  • Are there any other legal proceedings on foot against the debtor?
  • Is the debtor employed, and if so the nature of his/her employment?
  • What is the debtor’s financial position?
  • Has any third party (eg a director) guaranteed payment of the debt?

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